AFTER-SALES SERVICE

The company has a number of excellent bearing R & D, manufacturing, application and process control engineers. We can provide each customer with high-quality private customized products and value-added services.

The company will respond to customer service requests in a timely manner, provide customers with a variety of remote and on-site technical support, ensure the stable and efficient operation of users' equipment, and provide continuous services to protect users' rights and interests.

FOS bearing after-sales service personnel will be enthusiastic, responsible work attitude 24 hours a day, 365 days a year professional service for you;

After receiving the phone call from the user, the customer service will return the speed to solve your problems;

During the service process, we will patiently explain to the user and solve the problem for you in a short time.

Pre-Sales Service

Selection

If the user has selection and new product development requirements, marketing personnel or user service personnel will go to the site to track, understand the user (user) working conditions, from the principle, design, bearing manufacturing and other aspects to assist the user.

Training

Technical training and communication according to user requirements.

 

 

 

 

Communication

Carry out technical exchanges on bearing applications.

 

 

 

 

Feedback

Conduct research, feedback, processing and solving of common problems.

 

 

 

 

After-Sales Service

01

On-site Judgment

Go out to the site, judge and analyze the causes of bearing damage. The problem is not solved, the user is not satisfied, and the service personnel do not leave the scene.

02

After-Sales Service

According to user requirements, free of charge to assign special after-sales service personnel, on-site guidance for the correct installation and use of bearings.

03

Three Guarantees

Deal with product quality "three guarantees".

 

 

 

04

Opinion

Visit customers regularly and ask for their opinions;

 

 

 

05

Quality Problems

Understand the use of Ruiding bearing products, and timely find and deal with possible quality problems;

 

 

06

Require

Understand and master the development trend of customer requirements for products, as well as special quality requirements and performance requirements;

07

Information

Collect, organize, analyze and utilize quality information.